Southwest Recovery Services

The checklist for maintaining an in-house accounts receivable is a long one. Specialized staff, advanced communication systems, regulatory compliance and constant technological upgrades — all of them play critical roles in the collection process. For many businesses, building this kind of infrastructure internally is simply too expensive and drains resources that can be allocated toward core operations.

For over 20 years, Southwest Recovery Services has filled that gap, stepping in to help businesses collect more, faster. The company works with industries across the board, from banking, finance and utility to construction and oil and gas. Its revenue cycle outsourcing solutions boost collection rates, accelerate cash flow, and cut operational costs — all without putting customer relationships at risk.

Southwest achieves this by acting as an extension of the client’s brand. Rather than taking a one-size-fits-all approach, the company listens first, engaging in a detailed discovery and setup phase. It pays close attention and understands each client’s internal processes, communication preferences, and strategic goals before designing a solution tailored to their specific challenges. That could mean deploying a first-party outreach team to act as a polite reminder service or acting as a full-scale recovery partner operating under the client’s name.

“Regardless of the means of recovery, our focus is always on preserving goodwill and representing the client professionally,” says Steven Dietz, CEO. “We train our staff to treat every customer with the utmost respect—speaking to them as they themselves would want to be spoken to if the roles were reversed.”

The team is also supported by a robust technological foundation. Southwest leverages numerous long-standing partnerships with technology providers across the industry to give its clients access to cutting-edge tools. These include AI-powered outreach systems capable of delivering over 100,000 notifications a minute without any capital investment or learning curve. While the company isn’t trying to reinvent the tech, its strength lies in deploying these tools effectively, backed by well-trained staff who understand how to engage customers with empathy and professionalism.

Southwest’s service doesn’t stop at reminders and follow-ups. The company also helps when clients encounter more complex issues like billing errors, line-item disputes, or insurance claim delays. Here, the team steps in as an intermediary, communicating directly with the relevant parties and helping to resolve them. It is this combination of persistence and diplomacy that defines Southwest's customer service model: firm enough to stay ahead of competing creditors yet respectful sufficient to protect future business opportunities.

Whether working with healthcare providers, marketing firms, oil and gas companies, or any other sector, the team adapts to the client's preferred systems and workflows. With an in-house IT team capable of building secure APIs and integrating with nearly any platform, Southwest ensures seamless collaboration without asking clients to change their operations. This adaptability allows the company to meet clients where they are, whether they need simple manpower or a tightly integrated digital workflow.

Client interests are further protected by Southwest’s result-driven business model. It charges no upfront fees, collecting only a percentage of the recovered money, building partnerships on shared outcomes and mutual successes.

In an economy where every dollar of cash flow counts, Southwest offers a smart and scalable way for companies to stay financially agile. They can now rest easy, knowing someone has their back long after the invoice goes out.