Arthur Page is a seasoned leader in credit, collections, and recovery strategy and is currently the Senior Director of Collections & Recovery Strategy at Discover Financial Services [NYSE: DFS]. Managing 17 billion dollars in personal and student loan portfolios, he has led strategic initiatives that have saved over 225 million dollars in net charge-offs within three years. His expertise in digital transformation, data analytics, and machine learning (ML) has optimised collections processes, improved recovery rates, and enhanced the customer experience through self-service and multichannel engagement.
Page has successfully redesigned collections communication strategies and ensured targeted and effective outreach through email, letters, and web communications. His leadership in risk management and compliance has kept Discover aligned with regulatory agencies like the CFPB and FDIC while maintaining strong financial performance. In addition, he has driven operational excellence by refining risk controls, process taxonomy, and comprehensive process reviews, strengthening Discover’s overall collections and recovery framework.
Before joining Discover, Page led AJP Consulting Services, advising banks, credit card issuers, and accounts receivable firms on optimising business processes. His work in business process management (BPM) and agile methodologies helped organisations reduce costs, improve collections performance, and develop new revenue streams. One of his standout achievements was leading a telecom services analysis that resulted in a 30 per cent cost reduction for a BPO. He also developed a strategic roadmap for a receivables management firm’s expansion, demonstrating his ability to drive growth and efficiency in financial services.
Page's leadership extends beyond financial services. As CEO and President of Piedmont BRC Group, he managed a regional restaurant chain with four locations and 3.5 million dollars in annual revenue. His experience in multi-site operations, vendor management, and sales strategy showcased his ability to drive business success in a different industry while applying his expertise in operational efficiency and strategic growth.
At NCO Financial Systems, Page led the Commercial Services Division, overseeing 500 employees across ten collections sites with a 95 million dollar revenue budget. His leadership in restructuring operations resulted in an over 20 per cent expense reduction, achieved through process reengineering, organisational redesign, and enhanced collections strategies. He also played a key role in integrating a large receivables management company post-acquisition, ensuring a seamless transition and improved operational synergy.
Earlier in his career, Page spent nearly a decade at American Express, where he managed third-party collections and an attorney network handling 2 billion dollars in placements. As a member of the Credit Management Executive Team, he contributed to developing a Customer-Based Risk Management system, leading to a 250 million dollar annual reduction in credit losses. His expertise in outsourcing and vendor management resulted in successfully launching a collections program across seven vendor sites, enhancing collections efficiency and fraud detection capabilities.
Page’s career has been defined by his ability to drive measurable results through strategic planning, process optimisation, and data-driven decision-making. Whether leading corporate teams, consulting for financial firms, or managing multi-site operations, he consistently identifies inefficiencies, implements solutions, and drives financial success. His leadership continues to shape the future of credit, collections, and recovery strategy, proving that smart, data-driven approaches can turn financial challenges into opportunities for growth.
