19December - JanuaryImpactful project/initiatives in the Claims Processing and Management Sector Presently, my department is working on some very interesting endeavors related to revenue sharing across multiple independent operating units. RSG is continuously looking to optimize the complex commercial insurance purchasing transaction, and a series of efforts are underway to find more effective ways to reach complex markets. I'm fortunate to be leading or contributing to work in two of these.Strategic Points on LeadershipAs a leadership group, we focus on geopolitical concerns such as Brexit, and what the technological/financial/accounting implications will be. Obviously at this point, we are also discussing the impacts of COVID-19 and what that means for our industry and business, both in the long and short term.Evolution of the Claims Processing and Management Arena There has been continued evolution of expert evaluation systems and investigative methods, such as usage of drones to survey pre and post-loss properties, Expert systems, much like parametric claim payments and AI, were originally not necessarily delivering expected value when they were initially visualized. As years have passed, these tools have developed materially, and now deliver value in a scalable fashion.Advice to a Fellow or Aspiring Professional in the FieldBE PRESENT, with a great attitude and a drive to do better than the day before. That's technically three pieces of advice. The below list regularly appears in LinkedIn feeds and other sources of self-improvement information. I cannot stress enough the importance of the ten things that require zero Talent· Being On Time· Work Ethic· Effort· Body Language· Energy· Attitude· Passion· Being CoachableThe above ten items all coalesce into this concept: BE PRESENT. I do not care how smart you are, how funny you are (if funnier than I, jealously ensues regardless), or how well connected you are, within the company or industry. If you cannot be present in your role, you will not thrive, and you most certainly will not advance in your career. At best, you will succeed to a point, but failure to be present always catches up with you. RSG is continuously looking to optimize the complex commercial insurance purchasing transaction, and a series of efforts are underway to find more effective ways to reach complex markets
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